Make an enquiry
Talk directly with the home you are considering.
Send a secure enquiry about care needs, current availability, likely fees, assessments or arranging a visit. The relevant home team will respond using the details you provide.
Send an enquiry
Start a conversation securely.
Choose the home you are interested in and tell us a little about your enquiry. Please do not include confidential medical records or detailed clinical information in this form.
Prefer to speak by phone?
Call the relevant home.
A manager can discuss whether the home may be suitable, explain its current assessment process and agree the best next step.
What happens next
A straightforward, personal conversation.
The manager will listen to what you need, explain whether the home may be suitable and agree the next step with you.
There is no expectation that families will have every answer at the first contact. The home can explain what information would be helpful, how an assessment works and what to consider when comparing possible placements.
Tell us about the person
Share the broad care needs, preferred location and what matters in day-to-day life, including routines, interests, communication and any priorities for the family.
Talk through suitability
The manager can explain the home’s care offer, current availability, likely fees and any assessment needed before a placement can be agreed safely.
Arrange a visit
Meet the team, see the living spaces and ask questions in person. Where a visit is not immediately possible, the home can discuss an appropriate alternative.